Welcome to the ZENEC Online Support Area

Please only create a ticket if you did not find a suitable solution or answer to your problem in our knowledgebase.

New tickets get answered on weekdays only, sorted in sequence of their arrival. During peak periods (for example after the weekend) it can take up to 48 hours to receive a response.

To handle support requests in a more organized way, we deploy this online support ticket system. Each support request is tagged with a unique ticket number, to sustain tracking of the request status and progress any time.

Rules and guidelines are necessary to avoid conflicts. To define how far consulting and information services may reach and what policies and guidelines apply, please read our Terms of Use