Notice

Unfortunately the service and support for the is expired. The end of production of this device, is 6 years or more. Unfortunately, you can not open a Ticket for this device anymore. Also no more repairs are possible due to lack of spare parts.

Thank you for your understanding.

Unfortunately the support for the is expired. Unfortunately, you can not open a Ticket for this device anymore. But you can send this device through an authorized dealer to our service and let generated a cost estimate.

Thank you for your understanding.

Frequently Asked Questions

Why do I need software updates and where do I find them?
Last Updated 4 years ago

  • To keep your device in its most up to date state, ZENEC does frequently release software updates for device models to add new functionality, correct software issues and improve stability and reliability. Software updates can be downloaded from the ZENEC homepage. Click on the “Support” button in the top section of page navigation and select “Software Updates” to access the respective software update pages. Then select the appropriate update for your device. Depending on your device model, you may find MainSystem SW Updates, CAN-System updates, or Gracenote and Bluetooth updates. To avoid damage to your device, make sure to follow the update instructions religiously.


Do not download software packages from third parties or other unknown sources in the web, claiming “it was made for ZENEC”. You risk to fabricate an expensive doorstopper. External software developers do not know system design or the actual system software configuration. By installation of software with unknown origin, your device can get irreversibly damaged. Warranty repairs for devices that are damaged by the installation of unauthorized software is generally and strictly declined. Putting such devices back in a working state may get expensive because of the labour involved.


For updates of navigation maps and other free or payable add-ons, as well as free map updates for one year, please visit Naviextras at https://zenec.naviextras.com

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