Notice

Unfortunately the service and support for the is expired. The end of production of this device, is 6 years or more. Unfortunately, you can not open a Ticket for this device anymore. Also no more repairs are possible due to lack of spare parts.

Thank you for your understanding.

Unfortunately the support for the is expired. Unfortunately, you can not open a Ticket for this device anymore. But you can send this device through an authorized dealer to our service and let generated a cost estimate.

Thank you for your understanding.

Frequently Asked Questions

Why does the Z-E2026 device reboot, when I start the engine of my car?
Last Updated 4 years ago

  • To protect the device electronics from under voltage conditions and resulting malfunction of function modules inside the device the ZENEC mainboard and the MCU constantly measure the power supply voltage via sensor, to trigger a shut-down (and reboot) if the supply voltage drops below 9 V. The automatic sense process avoids faults on the device operation and incomplete loading of software data. This is a self-protection function of the device and not a defect.


If the device does frequently reboot after engine starts it is recommended to see the car dealership for an inspection of the battery and or, if wires and contacts are corroded to cause supply voltage drop below 9V.

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