Notice

Unfortunately the service and support for the is expired. The end of production of this device, is 6 years or more. Unfortunately, you can not open a Ticket for this device anymore. Also no more repairs are possible due to lack of spare parts.

Thank you for your understanding.

Unfortunately the support for the is expired. Unfortunately, you can not open a Ticket for this device anymore. But you can send this device through an authorized dealer to our service and let generated a cost estimate.

Thank you for your understanding.

Frequently Asked Questions

Why does the Z-E2015 device reboot, when I start the engine of my car?
Last Updated 3 years ago

To protect the device electronics from under voltage conditions and resulting malfunction of function modules inside the device the ZENEC mainboard and the MCU constantly measure the power supply voltage via sensor, to trigger a shut-down (and reboot) if the supply voltage drops below 9 V. The automatic sense process avoids faults on the device operation and incomplete loading of software data. This is a device self protection mechanism and not a defect. If the device does reboot after engine start from time to time, it is recommended to see your car dealer for an inspection of the condition of the battery, and or if wires and contacts are corroded to cause supply voltage drop below 9V.

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