Notice

Unfortunately the service and support for the is expired. The end of production of this device, is 6 years or more. Unfortunately, you can not open a Ticket for this device anymore. Also no more repairs are possible due to lack of spare parts.

Thank you for your understanding.

Unfortunately the support for the is expired. Unfortunately, you can not open a Ticket for this device anymore. But you can send this device through an authorized dealer to our service and let generated a cost estimate.

Thank you for your understanding.

Frequently Asked Questions

The USB memory stick is not recognized by the device, even after successful reformatting. What’s wrong?
Last Updated 4 years ago

  • It may happen that the file system of the disk got damaged, or that the file allocation table of a data carrier is defect due to erroneous write cycles. There may be different reason for this to happen, such as usage or storage of data carriers and problems occurring at the initial format process. In such cases, you must format the data carrier again to make it work correctly.

Info: If the data carrier after formatting is still not recognized by the device, it may be due to an incompatibility of the disk controller chip itself. In such a case, you should use a different USB data carrier of another brand or manufacturer.

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