Notice

Unfortunately the service and support for the is expired. The end of production of this device, is 6 years or more. Unfortunately, you can not open a Ticket for this device anymore. Also no more repairs are possible due to lack of spare parts.

Thank you for your understanding.

Unfortunately the support for the is expired. Unfortunately, you can not open a Ticket for this device anymore. But you can send this device through an authorized dealer to our service and let generated a cost estimate.

Thank you for your understanding.

Frequently Asked Questions

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79 FAQs matched your search criteria.
  1. When connecting my iPhone to the Z-E2026 I can hear annoying audio dropouts
  2. On the first power-on and if the ZENEC device was separated from power, I cannot find a radio station?
  3. On the first power-on and if the ZENEC Z-E3726 was separated from power, I cannot find a radio station?
  4. On the first power-on and if the Z-E4626 device was separated from power, I cannot find a radio station?
  5. When starting the engine my ZE-NC3152 switches off and reboots.
  6. Why does the Z-E2026 device reboot, when I start the engine of my car?
  7. Why does the Z-E2015 device reboot, when I start the engine of my car?
  8. Why does the Z-E2015 device reboot, when I start the engine of my car?
  9. Why does the ZE-NC4612 reboot, when I start the engine of my car?
  10. When starting the engine my Z-E3215 switches off and reboots.
  11. Why does the Z-E3715 reboot, when I start the engine of my car?
  12. When starting the engine my ZE-NC3131D switches off and reboots.
  13. When starting the engine my ZE-NC3141D switches off and reboots.
  14. When starting the engine my ZE-NC3811D switches off and reboots.
  15. Why does the Z-E7015S reboot, when I start the engine of my Porsche?
  16. Do I need an adaptor or interface to connect the two antenna leads of the vehicle to the Z-E2015?
  17. Do I need an adapter or interface of the two antennas leads to connect the ZE-NC3131D?
  18. Do I need an adaptor or interface to connect the two antenna leads to the device?
  19. Do I need an adaptor or interface to connect the two antenna leads to the device?
  20. Do I need an adaptor or interface to connect the two antenna leads of the vehicle to the Z-E2026?
  21. Sweeping and scrolling on the touch screen or confirming a selection feels a bit coarse. Is something broken?
  22. The Z-E2015 features an “ALT” key. What is this good for?
  23. Contained in the set from Z-E3715 is a Maxi remote control. How long will the battery last if I always forget to switch off the remote overnight?
  24. The Z-E3726 is not supplied with a printed manual for the navigation system content. As a buyer, I certainly do have a right to obtain a printed manual with the product purchase?
  25. The Z-E4626 requires a plastic cage for mounting in dash board. Is that true?
  26. The Z-E4626 only features a ISO-DIN wire harness in the set. I can’t connect the device to my Mercedes-Benz?
  27. The Media button always jumps to the A2DP function?
  28. Is the Z-E3215 also suitable for installation in E9X vehicles which are equipped with BMW Keyless Go system?
  29. Ex works, there are two different main connectors for MIB(-PQ) verhicles. Do I need an adapter?
  30. ZENEC E>GO device cannot be run / turned on when ignition of vehicle is off.
  31. ZENEC E>GO device cannot be run / turned on when ignition of vehicle is off.
  32. In my car the factory radio was equipped with DAB. Can I continue to use this antenna further?
  33. Is the Z-E3215 compatible with factory installed OE sound systems?
  34. Is it possible to turn the Z-E3215 on with the ignition off?
  35. ZENEC E>GO device cannot be run / turned on when ignition of vehicle is off.
  36. Do I need to route a constant power wire to run the Z-E3215?
  37. Is it possible to operate the Z-E2015 with the ignition (ACC) of the vehicle in its OFF position?
  38. Can I use the microSD card reader for playback of music or video files?
  39. Can I use the SD card reader on the device front for music playback or video files?
  40. Can I install the Z-E5514M in a SEAT Ibiza 6J Facelift car?
  41. Is the Audi TT installed GPS antenna compatible with the ZENEC device?
  42. Is the OE installed GPS antenna compatible with the Z-E2015 device?
  43. Is the OE installed GPS antenna compatible with the ZENEC device?
  44. Are OE installed Bluetooth hands-free systems compatible with the Z-E5514M?
  45. No fader function in combination with a MOST sound system
  46. My FIAT Ducato is brand new and I cannot find the vehicle "type 290" in the Z-E3715 vehicle compatibility list.
  47. My FIAT Ducato 290 is brand new. I cannot find any compatibility info for this Ducato model and the Z-E3726?
  48. My Z-E3715 has a problem with FM RDS radio reception quality. What can I do?
  49. Do I need to alter “Antenna Supply” settings in the setup menu?
  50. Do I need to alter “Antenna Supply” settings in the setup menu?
  51. Pop noise in combination with a MOST sound system
  52. Content on USB / SD data carrier is not recognized even after successful formatting?
  53. What's with the ALT button on the Z-E2026?
  54. What's with the ALT button on the Z-E3715?
  55. What's with the ALT button on the Z-E3726?
  56. What's up with the ALT button on the Z-E4626?
  57. What’s up with the CAM button on the unit?
  58. What do I need to consider for audio playback from USB source?
  59. What should I consider when using SD cards?
  60. What should I consider when using SD cards?
  61. What should I consider when using SD cards?
  62. What means Slide Touch?
  63. What conditions must be met to install the Z-E3215?
  64. What conditions must be considered for device install of the Z-E3715 in FIAT Ducato vehicles?
  65. What requirements must be met before the Z-E3726 can be installed?
  66. What conditions must be met to install the ZE-NC3131D?
  67. What conditions must be met to install the ZE-NC3152?
  68. What conditions must be met to install the ZE-NC3141D?
  69. What conditions must be met, to install the ZE-NC3811D unit?
  70. What conditions must be met, to install the ZE-NC5011D unit?
  71. What conditions must be considered to allow the installation of the Z-E2015?
  72. When I want to listen to the Z-E3726 by DAB radio stations all I hear is noise, but no sound. What can I do?
  73. Why is the Z-E3215 not compatible with vehicles, that are fitted with a DSP OE active sound system (BMW Logic7 or Individual)?
  74. Important information for vehicles featuring a switching diversity antenna system
  75. How does the TFT brightness adjustment and the day/night HMI switching work?
  76. How does the TFT brightness adjustment and the day/night HMI switching work?
  77. How does the TFT brightness adjustment at ZE-NC3131D?
  78. How does the TFT brightness adjustment at ZE-NC3141D?
  79. How does the TFT brightness adjustment and the day/night HMI switching work?

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